Yates C-FREE Snag-Proof Polo

Can I view a list of my past orders online ?

Yes, first login to the site by clicking Log In in the upper right hand corner and entering your e-mail address and password. Once you have logged into the site you will be directed to your order history. You can go back to your order history by clicking on your name in the upper right hand corner. 

From this screen you can then click on order number link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page. 

If you have a question about a previous order that cannot be answered by viewing your order history, please contact the Customer Service Team at 678-202-4781 between 8:30 and 5:30 PM EST, Monday through Friday, or e-mail us at cs.yates@intandempromotions.com. Yates Company Store is Powered by InTandem Promotions.

 

Add the following questions/answers:

 

What if I have a problem while placing an order?

Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Yates Company Store Customer Service team between 8:30 AM-5:30 PM EST, Monday-Friday via e-mail at cs.yates@intandempromotions.com.

BILLING INFORMATION

What forms of payment do you accept?

We accept American Express, MasterCard, Discover, and Visa.

When is my credit card charged after I've placed a backorder?

Your credit card is charged at the time you place your order for the backordered item. A charge for the item(s) purchased will show on your credit card statement, billed as InTandem Promotions.

SHIPPING INFORMATION

When and how does my order ship?

We offer a variety of shipping options. Your freight charges will be shown on your order confirmation when you go through the check-out process. Orders with all items in stock will ship within 2 business days of placement. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

Depending on delivery location, please allow an average of 3 - 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.

If you need the product for an event, please Yates Company Store Customer Service team between 8:30 AM-5:30 PM EST, Monday-Friday via e-mail at cs.yates@intandempromotions.com.

RETURNS AND EXCHANGES

Returns and Damaged Items
INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT. 

All damages, shortages or errors must be reported within five (5) business days of receipt of package. Please have invoice ready when you contact the Delta TechOps Store Sales Support Team. 

Returns:

Custom Orders:

Your order is custom produced and shipped as ordered. Unfortunately, we are not able to return for a credit once it has been produced. All sales are final for these orders.

In-Stock Orders:

Please contact the Customer Service Team at cs.yates@intandempromotions.com to initiate a return. You'll receive a return authorization number. This number should be noted on the outside of the box and returned at the customer’s expense to InTandem Promotions. Items in prime condition and original packaging will be accepted and the return transaction will be processed. 

Damaged Goods:

• Please call or email Customer Service within 5 days of receipt of your package at cs.yates@intandempromotions.com (between 8:30AM-5:30PM EST, Monday-Friday).
• Provide a description of the damage and we will process a replacement item right away if in stock given the damage was not a result of shipping damage. If there is in-transit damage, we ask that you notify us immediately and we can begin the claim process with the freight carrier.

Shortages and Mistakes: 
Please email Customer Service at cs.yates@intandempromotions.com . We will process an exchange or replacement as required. 

Refused Shipments: 
Shipping and handling charges on refused shipments are the responsibility of the customer.

Stock vs. Custom:

Stock Item:

Stocked items are in house and will ship out same day when the order is placed by 2PM EST. if one of these items is on backorder and shows “out of stock”, please expect longer production times.

Custom Item:

Custom items are produced on demand, and production varies by item. Production time is 15+ business days after the order is placed plus transit time. Please contact your Customer Service Team at 678-202-4781 or via email at cs.yates@intandempromotions.com with any questions regarding the timeline for your custom order, or if your order needs to be expedited to meet an event date.

 

 

 

InTandem Promotions Customer Service 

Phone: 678-202-4781

Email: cs.yates@intandempromotions.com 

Between 8:30 a.m. - 5:30 p.m. EST Monday-Friday

Stock Item:

Stocked items are in house and will ship out same day when the order is placed by 2PM EST. if one of these items is on backorder and shows “out of stock”, please expect longer production times.

Custom Item:

Custom items are produced on demand, and production varies by item. Production time is 15+ business days after the order is placed plus transit time. Please contact your Customer Service Team at 678-202-4781 or via email at cs.yates@intandempromotions.com with any questions regarding the timeline for your custom order, or if your order needs to be expedited to meet an event date.