Yates Company Store

Frequently Asked Questions

Can I view a list of my past orders online ?

Yes, first login to the site by clicking Log In in the upper right hand corner and entering your e-mail address and password. Once you have logged into the site you will be directed to your order history. You can go back to your order history by clicking on your name in the upper right hand corner. 

From this screen you can then click on order number link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page. 

If you have a question about a previous order that cannot be answered by viewing your order history, please contact the Customer Service Team at 678-202-4781 between 8:30 and 5:30 PM EST, Monday through Friday, or e-mail us at cs.yates@intandempromotions.comYates Company Store is Powered by InTandem Promotions.

How do I find the items I'm looking for ?

You can browse through the site or use the search option. The search option is located at the top of every page of our online catalog. When you find an item that interests you, click the name of the item to see its detail page.

How do I place an order ?

Placing an order with us is fast and easy! 

Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.

What if I want an item, but it is on backorder ?

We strive to maintain adequate safety stock levels. However, occasionally we may run out of or run low on a particular item. Inventory quantities for each item are shown on the detailed item description pages. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available. Please note some items may be discontinued and the backorder option will not be available. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

How will I receive order confirmation ?

After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. You will receive an email confirmation after your order is processed.
To check status of your order at any time, login to the site and then click on Order Number link within the My Account Page.

What if I have a problem while placing an order?

Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Yates Company Store Customer Service team between 8:30 AM-5:30 PM EST, Monday-Friday via e-mail at cs.yates@intandempromotions.com.

What forms of payment do you accept?

We accept American Express, MasterCard, Discover, and Visa.

When is my credit card charged after I've placed a backorder?

Your credit card is charged at the time you place your order for the backordered item. A charge for the item(s) purchased will show on your credit card statement, billed as InTandem Promotions.

When and how does my order ship?

We offer a variety of shipping options. Your freight charges will be shown on your order confirmation when you go through the check-out process. Orders with all items in stock will ship within 2 business days of placement. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

Depending on delivery location, please allow an average of 3 - 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.

If you need the product for an event, please Yates Company Store Customer Service team between 8:30 AM-5:30 PM EST, Monday-Friday via e-mail at cs.yates@intandempromotions.com.


Returns and Damaged Items

All damages, shortages or errors must be reported within five (5) business days of receipt of package. Please have invoice ready when you contact the Delta TechOps Store Sales Support Team. 


Custom Orders:

Your order is custom produced and shipped as ordered. Unfortunately, we are not able to return for a credit once it has been produced. All sales are final for these orders.

In-Stock Orders:

Please contact the Customer Service Team at cs.yates@intandempromotions.com to initiate a return. You'll receive a return authorization number. This number should be noted on the outside of the box and returned at the customer’s expense to InTandem Promotions. Items in prime condition and original packaging will be accepted and the return transaction will be processed. 

Damaged Goods:

  • Please call or email Customer Service within 5 days of receipt of your package at cs.yates@intandempromotions.com (between 8:30AM-5:30PM EST, Monday-Friday).

Provide a description of the damage and we will process a replacement item right away if in stock given the damage was not a result of shipping damage. If there is in-transit damage, we ask that you notify us immediately and we can

Shortages and Mistakes:

Please email Customer Service at cs.yates@intandempromotions.com . We will process an exchange or replacement as required. 

Refused Shipments: 

Shipping and handling charges on refused shipments are the responsibility of the customer.


Stock vs Custom

Stock Item:

Stocked items are in house and will ship out same day when the order is placed by 2PM EST. if one of these items is on backorder and shows “out of stock”, please expect longer production times.

Custom Item:

Custom items are produced on demand, and production varies by item. Production time is 15+ business days after the order is placed plus transit time. Please contact your Customer Service Team at 678-202-4781 or via email at cs.yates@intandempromotions.com with any questions regarding the timeline for your custom order, or if your order needs to be expedited to meet an event date.

Quote Request

Looking for a higher order quantity, not seeing what you are looking for, or have a custom request? 

Complete this quote request form linked here and we’ll send over a custom quote request.